Learning Objectives

• Acknowledge the correlation between ISO 10002 and other standards and regulatory frameworks
• Master the concepts, approaches, methods, and techniques used for Customer Satisfaction and Complaint Management
• Learn how to interpret the ISO 10002 principles and guidelines in the specific context of an organization
• Acquire the expertise to support an organization to effectively manage and monitor Customer Satisfaction based on best practices

Examination Details

• Candidates will be assessed by the following method:
  • Multiple-choice type questions: This will be at the end of the course.
  • Candidates will be proctored during their examinations.
• The duration of the written exam is 120 mins (2hrs).
• Minimum passing criteria is 70% in the online examination.

Certification

• Candidates who scores 70% and above in the written examination will be issued an accredited SandBP certificate.
• In case you do not meet the pass mark, you can retake the exam for FREE after the first attempt while subsequent retakes would come at a cost.