Learning Objectives

• Understand the fundamentals of measuring and managing Customer Satisfaction and compliant management.
• Acknowledge the correlation between ISO 10002 and other standards and regulatory frameworks.
• Understand the approaches, methods and techniques used for the effective management of Customer Satisfaction and Complaint.

Examination Details

• Candidates will be assessed by the following method:
  • Multiple-choice type questions: This will be at the end of the course.
  • Candidates will be proctored during their examinations.
• The duration of the exam is 60 mins (1hr).
• Minimum passing criteria is 70% in the online examination.

Certification

• Candidates who scores 70% and above in the written examination will be issued an accredited SandBP certificate.
• In case you do not meet the pass mark, you can retake the exam for FREE after the first attempt .