ISO 10002 Professional training enables you to acquire the expertise to support and lead an organization and its team to successfully understand, monitor, measure and manage customer satisfaction based on ISO 10002. During this training course, you will also gain comprehensive knowledge of the best practices of Customer Satisfaction and Compliant management and be able to effectively apply them in an organization to meet and/or exceed customer expectations.
After mastering all the necessary concepts of Customer Satisfaction and Compliant management, you can sit for the exam and apply for an “SandBP Certified ISO 10002 Professional” credential. By holding an SandBP Certificate, you will be able to demonstrate that you have the professional capabilities and competencies to effectively manage customer satisfaction in an organization.
