ISO 10002 Foundation training enables you to learn the basic elements to monitor, measure and manage the Customer Satisfaction and Complaint handling process. During this training course, you will be able to learn the best practices used to meet and/or exceed customer expectations.
Upon the completion of this course, you can sit for the exam and apply for an “SandBP Certified ISO 10002 (Customer Satisfaction and Complaint Management) Foundation” credential. An SandBP Foundation Certificate shows that you have understood the fundamental concepts, methodologies, processes, and management approach.
