ISO/IEC 20000:2018 I.T SERVICE MANAGEMENT SYSTEMS (ITSMS) LEAD IMPLEMENTER

Learning Objectives

• Gain a comprehensive understanding of the concepts, approaches, methods, and techniques used for the implementation and effective management of an SMS
• Acknowledge the correlation between ISO/IEC 20000-1, standards in the ISO/IEC 20000 series, and other ISO standards
• Gain the ability to interpret the requirements of ISO/IEC 20000-1 in the specific context of an organization
• Develop the necessary knowledge and expertise to support an organization in effectively planning, implementing, managing, monitoring, and maintaining an SMS
• Acquire the expertise to advise an organization in implementing SMS best practices

Examination Details

• Candidates will be assessed by the following method:
  • Multiple-choice type questions: This will be at the end of the course.
  • Candidates will be proctored during their examinations.
• The duration of the written exam is 60 minutes for Foundation and 120 minutes for Lead Implementer, Lead Auditor Exams, Managers, and Practioners, respectively.
• Minimum passing criteria is 70% in the online examination.

Certification

• Candidates who scores 70% and above in the written examination will be issued an SandBP certificate.
• In case you do not meet the pass mark, you can retake the exam for FREE after the first attempt while subsequent retakes would come at a cost.