Learning Objectives
- Understand the elements and operations of a service management system and its principal processes.
- Acknowledge the correlation between ISO/IEC 20000 and other standards and regulatory frameworks.
- Understand the approaches, methods and techniques used for the implementation and management of an SMS.
Examination Details
- Candidates will be assessed by the following method:
- Multiple-choice type questions: This will be at the end of the course.
- Candidates will be proctored during their examinations.
- The duration of the written exam is 60 minutes for Foundation and 120 minutes for Lead Implementer, Lead Auditor Exams, Managers, and Practioners, respectively.
- Minimum passing criteria is 70% in the online examination.
Certification
- Candidates who scores 70% and above in the written examination will be issued an SandBP certificate.
- In case you do not meet the pass mark, you can retake the exam for FREE after the first attempt.
