Learning Objectives
- Understand the operations of a Service Management System (SMS) based on ISO/IEC 20000.
- Acknowledge the correlation between ISO/IEC 20000-1, ISO/IEC 20000-2 and other standards and regulatory frameworks.
- Understand an auditor’s role to: plan, lead and follow-up on a management system audit in accordance with ISO 19011.
- Learn how to lead an audit and audit team
- Learn how to interpret the requirements of ISO/IEC 20000-1 in the context of an SMS audit.
- Acquire the competencies of an auditor to: plan an audit, lead an audit, draft reports, and follow-up on an audit in compliance with ISO 19011.
Examination Details
- Candidates will be assessed by the following method:
- Multiple-choice type questions: This will be at the end of the course.
- Candidates will be proctored during their examinations.
- The duration of the written exam is 60 minutes for Foundation and 120 minutes for Lead Implementer, Lead Auditor Exams, Managers, and Practioners, respectively.
- Minimum passing criteria is 70% in the online examination.
Certification
- Candidates who scores 70% and above in the written examination will be issued an SandBP certificate.
- In case you do not meet the pass mark, you can retake the exam for FREE after the first attempt while subsequent retakes would come at a cost.
